FAQ
Frequently Asked Questions
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Can’t log in?
Lost username and/or password?
Try the password reset tool.If you are still having issues with the log in, Contact us and we will help you.
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Can’t log into VAM2?
You login into VAM2 through your VAM2.com Account. So if you have
lost your username and/or password, try the password reset tool.If you are still having issues with the log in, contact us and we will help you.
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Change password
- Log in to your account page.
- Click account details
- Under password change enter your current password.
- Enter your new password twice.
- Click save changes
Notice:
- We will NEVER ask you for your password.
- Choose a strong password to protect your Account.
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Reset your password
- Go to reset password.
- Enter your email address and click send.
- Go to your email inbox and find an email from us with the subject “Reset your password”.
Tip: If you don’t see it, check your junk/spam folders or any other filtered folders (e.g. If you use Gmail, it might be in the Social or Promotions tabs). - Click the Reset password link in the email. A new web page will open.
- Type your new password in both fields and click send.
- Go back to vam2.com and log in with the email address you used to reset your password and the new password.
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Change Email address
- Log in to your account page.
- Click edit account.
- Under Email address, enter your new email address.
- Click save changes.
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Change username
- Log in to your account page.
- Click edit account.
- Under display name enter your new username.
- Click save changes.
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Change address
- Log into your Account
- In the left menu click on edit address
- Click on edit
- Edit your address and click on the save address button below.
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Can I use the project I created with the test account?
Your projects and your assets will always be your assets, and we will be happy if you already create your first projects within the test period.
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Where are the servers located?
We only use servers physically located in Germany and do not create any outside copies.
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What data security methods do you have?
We only work together with the highest rated server farms. Our applications have 256 Bit end-to-end encryption, and every account has a physically separated, incremental backup. As a German Stock company, we are obligated to follow the German data safety and security laws, which are counted as some of strictest world-wide.
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Which payment methods do you accept?
We accept the following payment methods:
– Credit Card (Visa, American Express, Mastercard etc.)
– SOFORT
– SEPA Direct Debit
– Direct bank/wire transfer ( Keep in mind that you will have to make the payments manually monthly. Your account and access to VAM2 might be put on hold if the payments are delayed.) -
How do I change my payment method?
- Log in to your account page.
- Click payment methods.
- Add a different payment method
- Remove former payment method
- Click save changes
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Do I need to provide Credit Card information for Free Trial?
Yes. The Free Trial automatically runs out after 10 days and changes into a paid subscription which you can cancel anytime.
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Does the Free Trial transfer into a paid subscription?
Yes.
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Can I purchase more than one product with a single account?
No .Only one Account per product is allowed.
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When can I cancel the subscription?
You can cancel your subscription any time, and you will receive a reminder email before your subscription renews.
- Go to your Account
- Click on the Subscription tab
- Click on Cancel
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How do I cancel my subscription?
If you are unsatisfied with our service, you can cancel your subscription any time.
- Log in to your Account Page.
- Click my subscription
- Click on the view button on the right.
- Under Actions click on cancel
Our team has to confirm the cancellation which may take 1-3 working days. You will still be able to use VAM2 up until the paid date.
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How do I reactivate my Account?
- Log in to your Account Page.
- Click my subscription
- Click reactivate
Notice:
This button does not show if you have an active subscription.
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Do I have to install VAM2?
No. After purchasing a package, we will set up a server for you. After the setup is complete and your account activated, you will be able to log in VAM2 with the LOGIN INFORMATION you created during checkout.
- Go to my account.
- On your dashboard you can find the log in link to VAM2.
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What are the minimum system requirements to use VAM2?
Editing and viewing is supported for all devices, all platforms and all operation systems, even with touch support.
As long as your system can run an up to date web-browser.
Preferably:
Google Chrome
Microsoft Edge
Mozilla Firefox -
Does VAM2 offer touch support
VAM2 can be operated from all devices and all platforms and is equipped with multi-touch support.
The only limitation for mobile devices is that we disabled the measurement function for accuracy reasons.
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How do I invite people into my team?
- Log in to your Account Page.
- Click teams.
- Click add member.
- You can generate and send invite links to potential team members
- Or add members by inviting them via Mail.
- Click add member.
Notice: This field only appears if you bought the Agency or Enterprise package.
Notice: You can assign a role to the member. Managers can also add or remove members of the team.
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How do I remove people from my team?
- Log in to your Account Page.
- Click teams.
- Click members.
- Next to the member: Click remove.
Notice: This field only appears if you bought the Agency or Enterprise package.
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Does everyone in my team need a VAM2 subscription?
In the “Agency” Package, a maximum of four people can use a single license. The owner/buyer of the license does not need to be one of these four people, but may choose to be if they wish.
8 Users are possible in the Enterprise package.